In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid progress of support technology and processes in the consumer support world compounded with a workforce increasing in complexity, have created an need for an adaptable and frictionless employee support experience.

Download this report to learn:

• How to reduce friction in your support processes
• How to provide support where your employees already work
• Trends in next-gen support technology adoption